Failover & Redundancy

Failover & Redundancy. Your Network, Never Down.

Zero Downtime, Instant Switchover. When your primary connection fails, your backup is already running.

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Seamless
Instant Switchover
0 Uptime
<2 min Recovery
Instant Always-On Auto Failover
300s Automatic Failover
0 Avg. Downtime Cost
24/7 Always-On Protection

Know your options

Every redundancy option. We help you pick the right one.

The right answer depends on your location, usage, and risk tolerance. Here’s what’s actually available.

What it is

Two separate internet connections from two different carriers. When your primary goes down, the secondary kicks in automatically. No manual intervention required.

Automatic switching Full bandwidth backup Wired reliability

Best fit

Offices where downtime has a direct cost. VoIP systems, cloud-hosted software, e-commerce, and operations running on real-time data all benefit from a full secondary wired connection.

Multi-location offices VoIP dependent Cloud-critical ops

What it is

A 4G/5G cellular connection that sits dormant until your primary wired connection fails. Lower monthly cost than a full secondary circuit, with fast automatic activation when needed.

4G/5G LTE backup Lower monthly cost Rapid activation

Best fit

Locations where outages are rare but the cost of even a short one is unacceptable. Retail, restaurants, healthcare clinics, and businesses that need connectivity without paying for a full secondary circuit every month.

Retail locations Healthcare Light-use backup

What it is

A satellite internet connection, primarily via Starlink Business, that provides backup connectivity independent of all ground-based infrastructure. When terrestrial options fail simultaneously, satellite stays up. Low-earth orbit (LEO) technology like Starlink keeps latency at 20–40ms, far lower than traditional satellite service.

Ground-infrastructure independent 20–40ms LEO latency 100–350 Mbps down

Best fit

Locations where fiber cuts, flooding, or storm damage could knock out both wired and cellular service at the same time. Rural businesses, disaster-prone areas, or any operation that needs a true last-resort backup when everything on the ground fails. Requires clear line of sight to the sky and is weather-sensitive in heavy precipitation.

Rural locations Disaster recovery Last-resort backup

What it is — and what it isn’t

SD-WAN is not a connection type. It’s a management layer that runs on top of the connections you already have. It monitors all your circuits in real time and automatically routes traffic through whichever connection is performing best. Failover becomes seamless because the platform is always watching, not reacting after the fact.

Intelligent traffic routing Real-time monitoring Carrier-managed or CPE

Best fit

Businesses with multiple locations, complex traffic requirements, or who already have two connections and want smarter failover than a basic router provides. SD-WAN is an add-on to your connectivity, not a replacement for it. Speedstream sources SD-WAN solutions through the carriers we work with.

Multi-site operations Add-on to existing connections Complex traffic needs
The risk

Without Failover vs. With Failover

Single-circuit businesses gamble every day. Here is what that gamble looks like.

Without Failover
✗One circuit goes down, your entire business stops
✗Phone system drops every active call
✗POS terminals and payment processing go offline
✗Cloud apps, email, and file access unavailable
✗No ETA from your provider. You wait.
✗Revenue loss starts immediately
With Failover
✓Backup circuit activates automatically in seconds
✓Voice traffic reroutes with no dropped calls
✓Transactions continue without interruption
✓Teams stay connected to every tool they need
✓Monitoring alerts you before customers notice
✓Revenue keeps flowing. Business as usual.
The numbers

Downtime costs more than the fix.

Average cost per hour of downtime by industry.

Retail
$5,600/hr
Healthcare
$7,900/hr
Finance
$9,300/hr
Manufacturing
$4,200/hr

Source: ITIC 2024 Hourly Cost of Downtime Survey (mid-market segment)

How it works

From audit to active. No surprises.

We go to major carriers, compare the right options for your setup, and stay with your account after the contract is signed.

Step 01

Assess Your Risk

We review what you’re running, what a failure would cost you, and whether your current setup has any single points of failure.

Step 02

Source & Compare

We compare failover options across major carriers for your location and usage, including secondary circuits, cellular backup, and SD-WAN managed redundancy.

Step 03

Negotiate & Contract

We handle the negotiation. Pricing, SLA terms, timelines. You review the final recommendation. We take care of the carrier conversation.

Step 04

Handle Implementation

We coordinate with the carrier and your IT team. One contact throughout. We confirm the failover is live and tested before we close the installation.

After the contract is signed

We stay with your account.

Hover each card to see what that actually means for your business.

Outage Response

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Outage Response

When something fails, you call us. We navigate the carrier’s support queue on your behalf using insider knowledge of how each carrier handles escalations. You don’t sit on hold.

Billing Issues

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Billing Issues

If you spot a charge that doesn’t look right, contact us. We review the bill and work directly with the carrier to get errors corrected. You don’t navigate that process alone.

Contract Renewals

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Contract Renewals

We track your contract end dates and flag renewals before you end up on month-to-month pricing. When it’s time, we go back to the carriers and renegotiate on your behalf.

Business Changes

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Business Changes

Adding a location, moving an office, scaling bandwidth. When your business changes, your telecom needs to change with it. We handle that coordination so you don’t start over.

SLA Accountability

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SLA Accountability

When a carrier misses an SLA commitment, we flag it and push for remediation. You have a documented standard in your contract. We hold them to it when they don’t meet it.

Escalation Support

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Escalation Support

Some issues require escalation beyond front-line support. We know how to navigate that. We work within the carrier’s structure to get your issue in front of someone who can actually fix it.

Grocery store checkout lanes — retail that can't afford a dropped connection
EVERY SECOND COUNTS

When the Connection Drops, So Does Revenue.

Every transaction, every swipe, every inventory lookup depends on a connection that stays up. Failover protection keeps your business running before anyone notices there was a problem.

Point-of-Sale Systems

Transactions stop, lines grow, and customers walk out the door.

Payment Processing

Cards decline. Most buyers will not wait for cash-only workarounds.

Cloud Inventory

Stock counts freeze, reorders stall, and fulfillment gaps open up.

Side by side

Figuring it out yourself vs. working with Speedstream.

Most businesses end up with whatever their current carrier recommends. That’s not always wrong, but it’s rarely the full picture.

Scenario Going Direct to a Carrier Working with Speedstream
Options reviewed ✗One carrier’s offerings only ✓Major carriers compared for your location
Negotiation ✗Published or standard pricing ✓Negotiated on your behalf
Installation coordination ✗You manage it ✓We handle implementation
Outage support ✗You call the carrier 800 number ✓We navigate the carrier on your behalf
Renewals ✗Auto-renewed at new rates ✓We track and renegotiate
Your point of contact ✗Changes with carrier rep turnover ✓One consistent contact who knows your account

Common questions

Questions we hear a lot.

Properly configured failover solutions typically switch in under 120 seconds. Some setups achieve sub-30-second failover depending on the hardware and carrier configuration. We review the expected switchover time when sourcing your specific solution.
It depends on your usage. 4G LTE and 5G cellular connections are often sufficient for email, web access, and light cloud apps during a brief outage. They’re not designed for high-volume data transfers or video conferencing at scale. We help you set realistic expectations based on your business before recommending cellular as the right backup option.
Typically yes, but the requirement depends on your setup. Most dual-circuit failover solutions use a router with failover logic built in. Some solutions are managed by the carrier, others require client-side hardware. We assess your current equipment as part of the sourcing process and factor hardware requirements into the total picture.
You don’t pay for our expertise. We’re compensated directly by the carriers. You get an advisor who compares options, negotiates the deal, handles implementation, and stays with your account. The carrier pays us when they earn your business.
Yes, and multi-site redundancy is one of the more complex problems we handle well. Each location may have different carrier availability, different usage requirements, and different risk profiles. We manage that across the whole footprint, not just one site at a time.

Ready to take the single point of failure off the table?

We’ll review your current setup, assess your risk, and show you what the right redundancy solution looks like for your business. One conversation is all it takes to get started.

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