Business Phone Systems.Every Call, Handled.
One advisor. Every platform compared. Migration handled.
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The Friction Your Team Lives With Every Day
Your Tools Don’t Talk to Each Other
Separate apps for calls, video, chat, and ticketing. Nobody’s sure which one to check. Context gets lost between handoffs, and IT spends hours troubleshooting integrations that were never designed to work together.
Customers Can’t Reach the Right Person
Calls bounce between departments, hold times stack up, and agents can’t pull account history mid-call. Every dropped handoff is a customer experience problem, and those compound fast.
IT Is Stuck Maintaining Legacy Gear
On-prem PBX servers need maintenance visits, firmware updates, and phone tickets. Every hour IT spends keeping old hardware alive is an hour not spent on something that moves the business forward.
Scaling Takes Longer Than It Should
Adding seats to a legacy system means hardware orders, lead times, and sometimes a technician on-site. Cloud platforms scale same-day, but only once you’re on the right one with the right licensing structure.
Two Services. One Advisor.
UCaaS
Unified Communications as a ServiceReplaces your traditional phone system with a cloud platform that combines voice, video, chat, and file sharing in one place. Your team gets it on any device, anywhere. No PBX closet required.
- You’re replacing an on-prem PBX or paying maintenance on aging hardware
- Your team uses 3+ separate tools for calls, video, and chat
- You have remote or distributed employees who need consistent communications
CCaaS
Contact Center as a ServiceBuilt for customer-facing teams. Inbound call queues, agent routing, IVR menus, and interaction analytics. All cloud-based. No on-site hardware, no dedicated IT maintenance, no capacity ceiling.
- You have a dedicated team handling inbound calls or support queues
- Your contact center is running on-prem or on an aging hosted platform
- Your agents can’t pull customer data mid-call due to integration gaps
Built for How Modern Teams Actually Work
Two challenges come up on nearly every enterprise voice migration. Here is how we solve both.
External Calls. Right From Teams.
Your staff already lives in Microsoft Teams. We source voice platforms that connect natively via Direct Routing or Operator Connect. Your employees make and receive external calls straight from the Teams dial pad using their existing business number. No new apps to install, no separate softphone to learn, no training budget to justify.
- Inbound and outbound calls from the Teams dial pad using your business number
- Supports both Direct Routing and Operator Connect deployment methods
- Voicemail, hold, transfer, and conferencing all work natively inside Teams
- We select the right carrier integration method based on your tenant setup
Compliance Built In. Not Bolted On.
Healthcare, legal, finance, and insurance businesses have requirements that aren’t optional: call recording, E911 compliance, audit trails, and secure communications. Hosted platforms include all of these as standard features. You don’t need a separate vendor or a six-figure add-on to get there.
- Call recording with configurable retention, retrieval, and access controls
- E911 compliance with location-based routing for multi-location environments
- Full interaction analytics and audit trails available from day one
- Secure voice infrastructure meets HIPAA, PCI, and SOC 2 requirements on qualifying platforms
50+ Platforms. One Recommendation.
We do the comparison so you don’t negotiate blind.
What Speedstream Actually Does
Platform Comparison
We review the full market of cloud voice providers against your seat count, locations, integration requirements, and SLA needs. You see all your options. Not what one rep is incentivized to push.
Contract Negotiation
Multi-year agreements have auto-renewal traps and overage clauses built in. We know what to push back on before you sign, and we don’t disappear after you do.
Contact Center Sourcing
Whether you have 5 agents or 150, we find the platform that fits your call volume, agent workflow, and CRM stack. We compare providers on concurrent call capacity, recording storage, and AI feature tiers.
Migration Coordination
Number porting, phone provisioning, user training, and cutover coordination. Simple ports complete in 1-3 business days per FCC rules. Complex multi-line ports take 5-10 business days. We coordinate the timeline so nothing stalls.
Post-Contract Support
After go-live, you do not have to navigate the provider’s support queue alone. Make us your first call to assist with billing questions, licensing questions, or capacity problems. Many times we can work directly with your provider to help resolve those issues.
Ongoing Account Management
Quarterly reviews, user additions and removals, feature changes, billing audits, and contract renewals. Your dedicated advisor handles everything voice-related. When your business changes, we handle the telecom.
Traditional POTS vs. Hosted Voice
POTS lines still run most business phone systems. They are also billed per line, getting more expensive every year, and being phased out by every major carrier.
for a single line
Savings
Day One
rate locked in your contract
For multi-location deployments, SD-WAN can significantly improve call quality and reliability across sites.
Legacy Devices Stay Online.
Modern Voice Takes Over.
Elevator phones, alarm panels, and fax machines don’t have to hold back your migration. ATA adapters bridge every one of them.
Elevator Emergency Phones
ATA adapters bridge analog elevator phones to hosted voice. We coordinate directly with your elevator company to verify compatibility before cutover. Zero compliance risk.
Fire & Security Alarm Panels
We verify your alarm system’s signal requirements and configure the gateway to spec before switchover. You do not want to discover a misconfigured gateway during an actual emergency.
Fax Machines
FoIP with T.38 protocol support keeps fax traffic reliable. Healthcare, legal, and insurance offices fax on hosted voice every day. We also evaluate whether a hosted fax service fits your volume better.
Cloud Phone Systems Aren’t for Everyone. Here’s Who They Fit.
UCaaS is a fit if:
- You’re still running an on-prem PBX system or paying maintenance on aging hardware
- Your team uses 3+ separate tools for calls, video, and chat
- You have remote or distributed employees who need consistent communications across locations
- You have a phone system contract coming up for renewal in the next 6-12 months
CCaaS is a fit if:
- You have a dedicated customer-facing team handling inbound calls or support queues
- Your contact center is still running on-prem or on an aging hosted platform
- Your agents can’t pull customer data mid-call due to integration gaps
- You’re evaluating your first cloud contact center platform or ready to replace your current one
Whether you have 2 lines or 200, UCaaS scales to fit. A single-location business replacing a POTS line gets the same value as a large office: lower cost, a professional phone presence, and a full feature set.
What Working With Speedstream Looks Like
Review Your Current Setup
We look at what platforms you’re on, what you’re paying, and what isn’t working. If you have bills or contracts you can share, we’ll look at those too.
Source and Compare Platforms
We pull options from our pool of cloud voice and contact center providers and match them to your requirements: seat count, call volume, integrations, SLA terms, and budget.
Negotiate and Coordinate
We handle contract terms with the provider, coordinate number porting, and plan the implementation timeline. You stay informed without managing the details.
Stay With Your Account
After go-live, we remain your single point of contact. License changes, billing issues, renewals. When something changes, we handle it.
Customer Success
A small manufacturing facility in Minnesota was running their network at 80–90% capacity and knew they needed more bandwidth. A Speedstream bill review turned up something else: a single AT&T fax line billing at $450 a month that had gone unnoticed for two years. Speedstream moved the fax line to a Nextiva hosted voice seat using an ATA device, then applied those monthly savings toward upgrading the facility’s dedicated fiber circuit.
Better connectivity, lower spend, zero net new cost.
What People Ask Before They Call
What happens if my internet goes down?
+What’s the difference between UCaaS and CCaaS?
Unified Communications as a Service (UCaaS) covers internal team communications: calling, video conferencing, chat, and file sharing on one cloud platform. Contact Center as a Service (CCaaS) is built for customer-facing teams: inbound call queues, agent routing, IVR, and interaction analytics. Some businesses need one. Some need both. Speedstream helps you figure out which applies to your situation and finds the right platform for each.
Do we have to replace everything at once?
No. Most businesses port their primary phone numbers first and cut over in phases. We help plan a sequence that minimizes disruption. Number porting alone can take 4 to 6 weeks, so earlier planning makes a meaningful difference in how smoothly the cutover goes.
How is Speedstream different from going directly to a vendor?
When you call a vendor, you get their product. When you call Speedstream, you get an independent review across the full platform market, matched to your specific requirements. We know what contract terms to push back on, and we don’t disappear after the contract is signed. The vendor’s relationship ends at the sale. Ours doesn’t.
Will we lose our phone numbers when we switch?
No. Number porting transfers your existing phone numbers from your current carrier to the new platform. Simple ports complete in 1–3 business days per FCC rules. Complex multi-line ports take 5–10 business days. We manage the porting timeline and coordinate with both carriers so your numbers stay active throughout the transition. There is no period where calls go unanswered.
What if our internet goes down?
Cloud voice platforms include failover routing. Calls automatically redirect to mobile apps, cell phones, or a secondary location. For businesses where voice uptime is critical, we pair cloud voice with SD-WAN or dedicated failover circuits that keep calls flowing even when the primary connection is down.
How does cloud voice work with Microsoft Teams?
We source providers that support Direct Routing or Operator Connect for Teams. Your employees make and receive external calls from the Teams dial pad using their existing business number. No separate softphone app required.
How long does implementation take?
Most small to mid-size implementations complete in 4 to 6 weeks from signed contract to go-live. Timeline depends on number of users, locations, legacy device complexity, and number porting. We coordinate the full cutover schedule with your IT team or MSP and give you a written timeline before anything starts.
Ready to Simplify Your Business Communications?
One advisor. Every platform. We handle the rest.
Let’s Talk